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FREQUENTLY ASKED QUESTIONS

If your question is not answered below please e-mail [email protected] and we'll get back to you as soon as possible

Can I take a subscription that does not re-bill?

If you sign up to a subscription option, such as the all-access membership, then you will automatically be rebilled at the end of the subscription period.  You will receive a reminder e-mail ahead of this date. 

If you would like to be billed just once and not subscribe, you can sign up for the subscription and cancel it immediately.  In this case you will still keep the course(s) for the rest of the subscription period and not be billed again.  Please see the following question for detailed instructions about how to cancel.  The process is automated and should take less than a minute to complete. 

How can I cancel my subscription?

Cancelling a subscription is easy and automated. There are two methods depending on when you subscribed.

Option 1 (all purchases since April 2024 and some in early 2024 made via the Lemon Squeezy global checkout): Go to the link here and enter the e-mail address associated with your purchase.

Option 2: (Purchases made before 2024 and some in early 2024):

1. Log into the courses.mathsaurus.com website and visit the page at https://courses.mathsaurus.com/account/billing .   This page can also be accessed by clicking your profile icon at the top right of the Dashboard, selecting 'My Account' and then 'Billing' from the left-hand menu. 

2. You should see any active subscriptions with a 'Cancel' button alongside them.  (If there are none then you may need to use Option 1 above).

3. Click 'Cancel' and click the pop-up to confirm you wish to cancel.

If you have an active subscription then one of these should work, but if you have any issues please just e-mail [email protected] and we'll be happy to help.


I purchased a course but it is not appearing in my account. Can you help?

Since 2024, Mathsaurus uses an external checkout for course purchases, which means that when you make a purchase, course enrolments will be associated with the e-mail address you enter at the checkout.

Whilst we have made efforts to ensure that if you purchase the course when logged in, your courses.mathsaurus.com e-mail will be used, if you are not logged in or enter a different e-mail address at the checkout, it will be that that account that will have access to the courses.

Please check that you are logged in here with the same e-mail address you have purchased the course with.

If an account did not exist previously with the e-mail used then a new one will have been created.   You can create a password for this new account by clicking 'Sign In' at the top of the page and then 'Forgot Password' and the instructions will be sent to your e-mail.

If are still experiencing any issues, please e-mail [email protected] and we'll look into it further.



Do you offer individual or small group tuition?

Yes, please click the 1-1 Tuition or Group Classes links at the top of the page to see the classes currently on offer and my availability for individual tuition.

Can you make a course about x?

I always welcome ideas for new content - please contact me at [email protected].

Can I have a refund?

Online courses are not refundable since the content is made available immediately on purchase.

For individual and group tuition the refund policy is as advertised on the relevant pages when booked.


Do you offer free trials?

Most of the paid courses have free preview sections that allow you to view parts of the courses for free.  There are also a number of completely free online courses you can take to get a sense of the style of teaching.

I do not offer free trials for individual or group tuition.