FREQUENTLY ASKED QUESTIONS
This page contains some common FAQs relating to the self-paced courses at Mathsaurus.
For FAQs relating to the live-taught Zoom lessons, please click below.
For any other questions not answered here, please e-mail [email protected] and we'll get back to you as soon as possible (usually within 48 hours).
Can I take a subscription that does not re-bill?
If you sign up to a subscription option, such as the all-access membership or 11+ course, then you will automatically be billed at the end of the free-trial period, and then again at the end of each subscription period if you have not cancelled.
If you would like to be billed just once and not subscribe, you can sign up for the subscription and cancel it immediately. In this case you will still keep the course(s) for the rest of the subscription period and not be billed again.
Please see the following question for detailed instructions about how to cancel. The process is automated and should take less than a minute to complete.
How can I cancel my subscription?
Cancelling a subscription is easy and automated. Please see the page here for further instructions.
Option 1: (all purchases made via the Lemon Squeezy global checkout): Go to the link here and enter the e-mail address associated with your purchase. Then you will see the subscription with an option to cancel it.
Option 2: All other purchases:
1. Log into the courses.mathsaurus.com website and visit the page here.
2. You should see any active subscriptions with a 'Cancel' button alongside them. (If there are none then you may need to use Option 1 above).
3. Click 'Cancel' and click the pop-up to confirm you wish to cancel.
If you have an active subscription then one of these should work, but if you have any issues please just e-mail [email protected] and we'll be happy to help.
I purchased a course but it is not appearing in my account. Can you help?
Since 2024, Mathsaurus uses an external checkout for all non-UK and some UK course purchases, which means that when you make a purchase, course enrolments will be associated with the e-mail address you enter at the checkout.
Whilst we have made efforts to ensure that if you purchase the course when logged in, your courses.mathsaurus.com e-mail will be used, if you are not logged in or enter a different e-mail address at the checkout, it will be that that account that will have access to the courses.
Please check that you are logged in here with the same e-mail address you have purchased the course with.
If an account did not exist previously with the e-mail used then a new one will have been created. You can create a password for this new account by clicking 'Sign In' at the top of the page and then 'Forgot Password' and the instructions will be sent to your e-mail.
If are still experiencing any issues, please e-mail [email protected] and we'll look into it further.
Do you offer individual or small group tuition?
Yes, there are regular group classes available which can be browsed at the page here.
We do not currently offer any 1-1 tuition options.
Can you make a course about x?
I always welcome ideas for new content - please contact me at [email protected].
Can I have a refund?
Online courses are not refundable since the content is made available immediately on purchase.
For individual and group tuition the refund policy is as advertised on the relevant pages when booked.
Do you offer free trials?
Many of the courses here are totally free and do not require you to enter any payment details.
For those that require a subscription, there are options to take a free trial if you enter payment details. You will be charged only if you do not cancel your subscription during the trial period.
There are no free trials for individual tuition or group classes.